Return policy

We want you to be satisfied with your Benaedith purchase.

If you ordered your item(s) online or by catalog, you can bring your item(s) to any Benaedith retail store along with your receipt or packing slip.
In-store purchases must be returned in-store.
We offer convenient free online returns for items purchased online or by phone.

Learn about our return and refund policies below. View our Free Returns Policy page for more information.

Your purchase must be returned in sellable condition with the original packaging, including:

Universal Product Code (UPC)
Manuals
Parts
Your receipt or packing slip

We carefully monitor returns, and in some cases, returns or exchanges may be limited or declined. Benaedith reserves the right to deny any returns or exchanges for violations of our return policy.

Gift/Prepaid Cards

Gift, prepaid and phone cards are nonrefundable and nonreturnable.
Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Gift Returns

If you don’t have a receipt and you purchased in store, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores.
A valid government identification is required for all returns made without a receipt.
We carefully monitor returns and, in some cases, returns made with or without a receipt may be refused. Benaedith reserves the right to deny any return.
Note: Any refund granted will be returned through the original payment method.

Coupons

If you used a coupon to purchase the item you are returning, the coupon is forfeited at the time of use.
If you return any of the items on an order, the value of the coupons used may be proportionally distributed to all items purchased.
You’ll be refunded the amount you paid (e.g., the original as-sold price less the prorated coupon discount) and will not be able to reuse the coupon.

Refund Methods

For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Benaedith Credit Card, major credit card, prepaid credit card (bank-issued card), check and Benaedith Gift Card.
It’s important to keep your prepaid credit card until you’re completely satisfied with your purchase as we are required to process the refund to the original method of payment.
If you paid:Any product that’s returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.
- In a store with cash, debit card or a check, and you have your receipt, we’ll refund your purchase with cash.
- In a store using a debit card, and if the card and PIN code are present during the refund, we’ll credit the account used for payment.
- In a store or through Benaedith.com and used a credit card, we’ll credit the account used for payment.
- With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check.
Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.

Refund Timelines

Refunds will be issued once the merchandise is received back at the Benaedith warehouse and you should expect to receive them back to your original method of payment within the following timelines:

Major and prepaid credit cards: 3–5 business days.
Benaedith credit accounts: As a check via mail within 7-10 business days
Gift cards: Via email within 7–10 business hours.
Check: Via mail within 7–10 business days.
Benaedith Easy Reward Points: Within 72 business hours.
Refund coupon: Via email within 72 business hours.

ADDRESS:

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MARCO ZENNER S.à r.l.

2 Zone Industrielle 8821 Koetschette